Reference field not showing all the options from table

[mdsh]

Hi All,

Here is my issue.

In my catalog item, there is a Reference type variable which points to cmdb_ci_db_instance table.

But when I try to search for a field which I know exists in that table , it does not showing up in the lookup results. Not only a single record, there are multiple records which exist in the DB Instance table, but not visible in my lookup field.

Has anyone faced similar issue? 

Thanks.

[Gaurav Bajaj]

Hi, 

Did you check for any BR, ACL running on the table?

Also, check dictionary overrides if present.

[mdsh]

Hi,

I checked the scripts. Nothing seems out of place. I noticed a few things.

1. If I clicked on search icon, the number of records showing is same as that on the table.

2. But if I select some records, the reference field does not populate with their names. It stays blank.

3. May be that's why it is returning no match found upon typing and trying to autocomplete.

[Gaurav Bajaj]

Strange, something is not letting the value to be set up on the reference field.

Do you have the variable in some other scope? Please check for any errors in browser console( I think this is in service portal, if yes check the behaviour in backend view as well)

[mdsh]

No, the scope is ok. It is just that for some values it is not getting displayed once I select them. I checked two records(one showing up and other not) side by side. There seems no difference that might cause this.