Reference Field not showing the username

[donalyn]

Hi,

I am new in ServiceNow and Need your assistance on the below:

The reference field when I try to select from the table, it will show the created date instead of the name of the User.

I tried configuring the list layout and re configure the table but still not showing the username.

I 

Thanks for your help in advance.

[Brad Bowman]

This is controlled by the Display column for the table.  View the table definition that shows all of the columns, or view a record on this table then right-click the gray header bar and choose Configure > Table.  On the list of columns view the Name field or whichever one you want to show, then check the box for Display - first adding it to this form if it isn't already shown.  The Display value for all other columns should be set to false.  This controls the field that is displayed on reference and list fields and variables system-wide, and what is shown in the gray header bar under the table name when viewing a record.

[donalyn]

Hi Brad,

Tried your answer but still, the name of the user to be shown is not showing. Still showing is the created time.

Appreciate your response.

[Brad Bowman]

If you view that record (circle i icon) what does the gray header bar look like?

Is this field/variable referencing the sys_user table or a custom table?