Reference field on a case form

[Nandhinisri]

Hi,

If suppose there is a asset field in case form and it is a reference field. Table is alm_asset. It has different attributes but the display name of the asset is displayed on the case form. Now I want someother attribute of the asset table to be displayed in the case form. How do I figure this out?

TIA

[Rohit Singh]

Hi @Nandhinisri ,

You can use only one attribute reference field globally, if you change it will effect everywhere. Refer below snip where Display Name is set as true for alm_asset table.

You can also refer this: Solved: Display User Id instead of User name to a referenc... - ServiceNow Community

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Regards,
Rohit

[Ankur Bawiskar]

@Nandhinisri 

not possible.

Whatever field is present as Display=true on alm_asset only that will be seen.

If you want some other field to be seen once asset is selected then make that field as Display=true so that it reflects.

Note: This will be a platform change and impact everywhere this table is referred

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Nandhinisri 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nandhinisri]

Okay understood this part. Lets say I want to modify the display value of the asset in a portal. Any idea on this?