Reference qualifier for configuration item

[Alon Grod]

Hi, i have the fields Configuration item and Service offering on the incident table.

The configuration item need to show only CI's that related to the Service offering that has been chosen.

I need to use the cmdb_rel_ci table and whenever someone wants to choose a CI, he will only see the CI's that their 'parent' in the cmdb_rel_ci table is the Service offering that was chosen.

For some reason I still see the full list of CI's, what am I doing wrong?

 

 

 

[Alon Grod]

@Rahul RJ still getting full list of ci's instead of getting just one according to the service offering that i chose.

[Brad Bowman]

You have the Override dependent box checked on the Dictionary Override, which is good as the Dictionary Entry has a Company dependency, but you need to change the Dependent value in the override from company to service_offering. 

[Alon Grod]

@Brad Bowman  hi Brad, Im not sure that I understood so i attached images to show current situation (one image dictionary of the ci and one image override dictionary), and it is still not working.

 

[Alon Grod]

@Brad Bowman  hi Brad any suggestions?

[Alon Grod]

@Mohith Devatte