Reference Specification

[TStark]

Is it possible and if so how do I modify the Configuration Item field (Reference: Configuration Item) on the Incident form to allow the user/agent to search (in default view and in agent workspace) for assets by either their name, serial number, or their asset tags? All three are columns of the asset table.

Thanks!

[ShubhamGarg]

Hello @TStark ,

Have you tried using Dictionary attributes ? It can give you all field data sequentially with required column in reference lookup.

Regards,

Shubham

[TStark]

Hi @ShubhamGarg 

How would I use the Dictionary attribute to achieve my goals?

Thanks,
Anthony

[TStark · Accepted solution]

I figured it out by using the Requestor field as an example. Thanks to @ShubhamGarg for leading me in the right direction. Below are the details to achieve what I was looking for in my original post which can be applied to any reference field.

1. Right click on the field's label and choose "Configure dictionary" [thanks @ShubhamGarg ]

2. In the "Attributes" field you need to input ref_ac_columns=column_name1;column_name2

3. Input ref_ac_columns_search=true This forces auto-complete to work with all fields specified in the ref_ac_columns attribute. This overrides the default behavior, which searches only the display value column. 

[ShubhamGarg]

Hello @TStark ,

Glad to see that my response led you to the right direction.

If you hit Helpful/accepted solution button, it will help me & other community members who are looking for solution on similar/same topic.

Thanks,

Shubham