Reference type variable not showing results in service portal

[Rakesh50]

We have a Project code reference type variable in record producer , It is referenced to the project table and it has records, also we enable display true for project name field in table and it is showing the results in platform native view but it is not showing in service portal why?

it don't have any variable attributes. The same is working in dev instance but not showing anything in prod.

Thanks,

Rakesh

[Community Alums]

HI Rakesh,

You will need to compare the dictionary for this field in both the instances, then you can find the gap.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Rakesh50]

Hi,

I have compared and both are same @Sandeep Dutta . Don't know about this weird behavior  

[Rakesh50]

Actually Project name field has check box display true in table and it is calculated value. But when I removed the checkbox it is showing created filed values. I think issue with calculated script.

[Aman Kumar S]

Display value field won't show up in catalog, and I think for setting the name, use BR because calculate will run everytime when the record is queried, so not an optimal way for fetching those data in catalog item.

Either change the display value to Description or project ID or set the project name using BR and then use that field as display value

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂