Reference variable shows sys_id instead of user name

[gnunez]

Hello all,

We created a catalog item that integrates with an app in SNOW store and have succesfully tested, but only downside is when capturing the variable (variable type is Reference) the sys_id is showing instead of the user's first and last name. Is there any way to change this default setting to set the name instead of the sys_id?

Also we are referencing the sys_user table, don't know if anything in there will make a difference.

Thanks in advance!

Using Istanbul UI16

[Goran WitchDoc]

when this happens it usually means that it can't find a record in the referenced table with that sys_id.

//Göran

[gnunez]

Would this be because I have "Name" as true for Display? The sys_id that shows on the form is correct so I know the correct use is being referenced.

[andrewpilachows]

It won't matter which field is display, if the person is not allowed to read the records in the table, the select list will not be able to show labels.

[gnunez · Accepted solution]

Hi Andrew,

I figured out my issue. I had to set the value to administrator_name.name instead of only administrator_name in the workflow.

Thanks for helping though!

-Grace