During the Password Reset process, after entering user ID, the error occurred below:
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This user cannot use the configured Password Reset process. Possible reasons:
- User does not exist or is not enrolled.
- User is not part of the configured password reset process.
- User is blocked (exceeded the limit on reset attempts or reset password recently).
- User account is locked.
Try again later. For immediate assistance, call the service desk.
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The user ID that I tried does exist and doesn't seem to be blocked or locked, so I'm wondering if the third option could be a cause of the issue.
However, where can I check that?
If this error is due to the fact that the user has reset password recently, where can I change the settings so that I can delete the rule that prevent users from resetting password until it passed the pre-defined days(hours) after the user had previously reset password?
Also, the following is the assigned roles of the user. Could someone take a look and check if there is any role causing the issue?
Best Regards,
Aki
Hi Sandeep,
Thank you for your reply, but how can I complete the enrollment?
Also, I changed the Property settings to "0"which seemed to be related to time interval settings, but the password change still failed...
Are there other fields in which I should change the value?
Hi
Use the Enroll module to complete the enrollment.
