Related list not showing Who Can View or Who Cannot View

[markalpine]

I am trying to add a widget to our portal page that is only view-able by certain groups.

According to this page it seems pretty easy:

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/build/service-portal/task/widget-user-criteria.html

However there is no option for:

Under related lists, click Who Can View or Who Cannot View

As described in the article above number 4.

Attached is a screen shot of what I see.

Suggestions?

Thanks...

[Mark Stanger · Accepted solution]

You need to activate the 'Service Portal User Criteria Support' plugin from 'System Definition -> Plugins' and then configure the related lists for that form to add them.

[smcdonaldaz]

Mark, which "form" do I configure the related list for if this is a portal widget?  I've opened the widget instance and see what the OP sees though I verified the system property mentioned is active.

[Mateus6]

Just an add-on, if it still doesn't work ... you need active User Criteria in the properties
 https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/build/service-portal/task/activa...

[Sangeetha6]

Thanks for the update. It worked for me.