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‎12-19-2022 04:28 AM
Hi,
I am wondering if someone can point me in the right direction. We are trying to use the "Remote Instance Spoke" to get 2 ServiceNow instances talking to each other.
The issue we are facing is that although on the local instance we can retrieve the desired tables we cannot then choose the fields we need to for the remote update set.
We have tried various actions on various tables (create and update remote record, export case record, create remote record, ), and it appears the same issue persists, you can select the import set table, but dynamic action error appears, and you cannot select the fields.
Obviously this seems to be a permissions issue as when upping the remote ServiceNow account to admin it works. Also checking the system log I can see some ACL errors happening.
The roles the account has when not admin are -
ITIL
import_transformer
Personalize_dictionary
personalize_read_dictionary
rest_api_explorer
When testing via postman the account can access data on the import set table, sys_db_object and sys_dictionary which I know is required as per the documentation. However it is still getting a dynamic error when trying to retrieve the fields after selecting the import table on the local instance.
Any ideas what I am missing?
Solved! Go to Solution.
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‎12-19-2022 07:29 AM
Answered my own query..
if anyone else encounters this then the remote instance needs "flow_operator" role.
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‎12-19-2022 06:30 AM
I think I have found the issue.
When trying the field look up it is using another action called "Look Up Fields By Remote Table" this is calling the following resource path -
Now this is causing the error below -
So I think I just need to work out how to get around this API call without giving the account admin.
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‎12-19-2022 07:29 AM
Answered my own query..
if anyone else encounters this then the remote instance needs "flow_operator" role.

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‎07-11-2024 09:16 AM
Is the ITIL role required?