Remote Instance Spoke - Dynamic Error on field selection

Stev Williams1
Tera Guru

Hi,

 

I am wondering if someone can point me in the right direction.  We are trying to use the "Remote Instance Spoke" to get 2 ServiceNow instances talking to each other.  

The issue we are facing is that although on the local instance we can retrieve the desired tables we cannot then choose the fields we need to for the remote update set.

We have tried various actions on various tables (create and update remote record, export case record, create remote record, ), and it appears the same issue persists, you can select the import set table, but dynamic action error appears, and you cannot select the fields.

 

Obviously this seems to be a permissions issue as when upping the remote ServiceNow account to admin it works.  Also checking the system log I can see some ACL errors happening.

 

The roles the account has when not admin are - 

ITIL

import_transformer

Personalize_dictionary

personalize_read_dictionary

rest_api_explorer

 

When testing via postman the account can access data on  the import set table, sys_db_object and sys_dictionary which I know is required as per the documentation.  However it is still getting a dynamic error when trying to retrieve the fields after selecting the import table on the local instance.

 

Any ideas what I am missing?

 

1 ACCEPTED SOLUTION

Stev Williams1
Tera Guru

Answered my own query..

if anyone else encounters this then the remote instance needs "flow_operator" role.

View solution in original post

3 REPLIES 3

Stev Williams1
Tera Guru

I think I have found the issue.

When trying the field look up it is using another action called "Look Up Fields By Remote Table" this is calling the following resource path - 

StevWilliams1_0-1671459932044.png

Now this is causing the error below  - 

StevWilliams1_1-1671460011484.png

So I think I just need to work out how to get around this API call without giving the account admin.

Stev Williams1
Tera Guru

Answered my own query..

if anyone else encounters this then the remote instance needs "flow_operator" role.

Rajiv Handa
ServiceNow Employee
ServiceNow Employee

Is the ITIL role required?