Remove an option from My lists widget on CSM portal

Luke James · ‎05-09-2024

Hi All,

I have a requirement to remove an option from the "My lists" widget on the My lists page on the CSM portal. Does anybody know how to do this?

Kind Regards,

Luke

KevinBellardine · ‎05-09-2024

@Luke James I'm jumping in here in the middle but there's technically no reason you couldn't create your script include at global. Just make sure that it's accessible from all scopes and you might have to add a cross-scope permission for it, but it should work.

CSM also has multiple scopes related to it. There's the standard Customer Service scope, but some of the utilities and base OOB configs have their own scope. Before going to global I'd just double check to make sure all the scopes are lining up.

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Sid_Takali · ‎05-09-2024

Hi @Luke James follow this KB Article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1080313

Regards,

Sid

Luke James · ‎05-09-2024

Hi @Sid_Takali , thanks very much for this. I did find this script include as well, but it is read only by protection so cannot be modified. How do I modify the script include in this case?

Kind Regards,

Luke

Sid_Takali · ‎05-09-2024

Hi @Luke James you need to copy the same script include and create new script include with same code. Call the newly created script include in "My list filters" widget and modify accordingly.

1.Copy OOTB Script Include - https://<<instance-name>>.service-now.com/sys_script_include.do?sys_id=61f86bca875723003c1c8467a7cb0...

3. Modify Code accordingly

4. Clone the OOTB "My List Filters" widget.

5.Call the newly created script include in the newly cloned OOTB "My List Filters" widget. Refer Screenshot.

6. Use the cloned "My List Filters" widget in you page.

Regards,

Sid

Sid_Takali · ‎05-09-2024

Hi @Luke James cloning of OOTB "My List Filters" widget is necessary. If you modified OOTB one, then it will impact globally and it is not a best practice.