Remove an option from My lists widget on CSM portal

[Luke James]

Hi All, 

I have a requirement to remove an option from the "My lists" widget on the My lists page on the CSM portal. Does anybody know how to do this? 

Kind Regards, 

Luke

[Luke James]

Yep @Sid_Takali ,that's exactly how I approached it. The difference that I do see though is that the copied script includes accessible from field has the value of "This application scope only". The OOTB script includes accessible from field has the value of "All application scopes". But when I go to change this value to "All application scopes" on the copied script include, i get the message "The Accessible from field cannot be changed for application Customer Service". 

Unsure why when the OOTB script include has this value. 

Kind Regards, 

Luke

[KevinBellardine · Accepted solution]

@Luke James I'm jumping in here in the middle but there's technically no reason you couldn't create your script include at global. Just make sure that it's accessible from all scopes and you might have to add a cross-scope permission for it, but it should work.

CSM also has multiple scopes related to it. There's the standard Customer Service scope, but some of the utilities and base OOB configs have their own scope. Before going to global I'd just double check to make sure all the scopes are lining up.