Remove shopping cart icon from record producer preview in Virtual agent chatbot

[JordyZ]

Hi,

I was wondering how I can remove the shopping cart icon from the catalog item preview in VA chatbot.

Thanks in advance.

[Yogesh11bhatt]

1. The Best Practice: 

The most common reason for the shopping cart appearing is that it's the default placeholder for items without an image. Adding a specific icon to the item record usually replaces it.

• Navigate to Service Catalog > Maintain Items (or Record Producers).

• Open the specific record.

• Locate the Icon or Picture field.

• Remove the image

2. The "No Cart" Configuration

If you want to disable the "shopping" nature of the item entirely (which can sometimes remove related icons in certain VA versions):

• On the Catalog Item or Record Producer form, look for the "No cart" checkbox.

• If you don't see it, you may need to add it to the form layout via Configure > Form Layout.

• Check the box and save.

[JordyZ]

Hi, thanks for the reply.

I have already checked the record producer for icon/pictures but the fields are empty.

I have also tried putting No cart to true but still the shopping cart icon shows.

[Tanushree Maiti]

Hi @JordyZ 

Refer this link: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715399#:~:text=Issue,release...

https://www.servicenow.com/community/developer-forum/how-to-remove-cart-from-catalog-item/td-p/14509...

https://www.servicenow.com/community/employee-center-forum/remove-shopping-cart-icon-and-order-butto....

[Ankur Bawiskar]

@JordyZ 

I don't think you can remove it.

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