remove system generated comments from the notification

[nameisnani]

Hi Team ,

When ever a new comment were added into the RITM , Then there will be notification is  trigger to the user . 

perview of the email

logs

For every one hour notification is triggering 

Notification 

The ' System generated comments ' we don't want send comments . Like this condition we want include here . 

can anyone please help me here . how to achieve this . 

Please provide screenshot , for better understanding .

NOTE :- We want restrict only system generated comments in the notifications.

Thanks in advance 

[Sumanth16]

Hi,

Create an email script as below and put it into your notification removing the existing ${current.comments} line:

(function runMailScript(current, template, email, email_action, event) {


var notes = current.comments.getJournalEntry(1);


notes = notes.replace('Additional Comments', ' ');



template.print('<pre>'+notes+'</pre>');


})(current, template, email, email_action, event);


If Helpful please mark as Helpful/Correct.

Thanks & Regards,
Sumanth Meda
 

[nameisnani]

Hi @Sumanth16 

could you please provide me the screenshots for better uderstanding .

[Sumanth16]

Hi @nameisnani ,

Please create an Email Notification script and call it in email notification.

Please refer to below thread:

https://www.servicenow.com/community/developer-forum/how-to-call-email-script-to-notification/m-p/18...

Thanks

[nameisnani]

Hi @Sumanth16 

I am not able to understand , could you please provde the exact screenshot