remove the Inc ticket priority P1(Critical) for the some application service & Business service.

[PRADEEPREDDY GU]

How to remove the Inc ticket priority P1(Critical) for the some specific application service & Business service.

Can anyone help me on this, tqs in advance

[Dr Atul G- LNG]

Hi @PRADEEPREDDY GU 

I t is not like that, 

If you said yes for 1st option, then you need to change the impact and urgency manually, if you said 2nd, then write a BR to get the detausl form CI and put in form. 

[PRADEEPREDDY GU]

please provide some sample script

[Dr Atul G- LNG]

Hi Mate, 

I dont have code with, sorry  I am not a coder 😞 , you can check on community.

@Sandeep Rajput  @AshishKM 

[MichalL · Accepted solution]

Hi,

You can utilize simple onChange Client Script. Trigger it on change of either Application Service or Business Service. IF both fields match your condition, then you can use removeOption method from GlideForm:

g_form.removeOption('priority', '1');

That would be simplest I believe.

[PRADEEPREDDY GU]

How to hide reference field options