Remove the "Service Operations Workspace" view from Change Record

[Arijit Saikia]

Hi,

I have a requirement to Remove the "Service Operations Workspace" view from Change Record.

The "Service Operations Workspace" view should still be avialable for Problems, Incidents etc.

[pratikjagtap]

Hi @Arijit Saikia ,

1.Go to the sys_workspace_view Table
In the Application Navigator, type:

• sys_workspace_view.list

2.Look for an entry where:

• Table = change_request
• View name = Service Operations Workspace or similar (check column Workspace view)

2.Delete or Deactivate the Entry

• Option A: Delete the record entirely if it’s only used for Change Request.
• Option B (safer): Add a condition to prevent it from applying to change_request, if used in multiple places via custom logic (e.g., a script include or extension).

3.Clear Cache (if needed)

• After deleting or modifying the record:
• Run in your browser URL bar:
  • <your-instance>.service-now.com/cache.do?sysparm_clear_cache=true

If my response helped, please hit the 👍Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Pratik

[Community Alums]

hi @Arijit Saikia ,

You can control which views are available for which tables using the sys_view table and UI Policies / ACLs / Module configuration depending on your exact use case. Here's the easiest and cleanest method:

• Navigate to:
  🔍 System UI > Views

• Search for:
  Service Operations Workspace (The view name is usually spw)

• You’ll see entries with table names.

• Find the one where:
  Table = Change Request [change_request]
  View = spw

• Delete this specific record (or deactivate it if it's a customization from your side).