Remove time stamp and user info from notification

[Abinash]

Hi,

I want to remove the date & time stamp and user info from my email notification and only want the text message. I am doing it on comment field for RITM.

Kindly help me to fix this

Thanks in advance

[Chuck Tomasi]

You would have to do this yourself via mail script.

You can get the latest journal entry via the getJournalEntry(1) method: example:

inc.comments.getJournalEntry(1)

and then you can use a regular expression to strip out the date/time/name to get just the text.

Scripting for Email Notifications - ServiceNow Wiki

Email Notifications - ServiceNow Wiki

[Abinash]

Thanks chuck... but can u plz show me sample kind of mail script for achieving this requirement... which doesnt contains the time stamp and user info

[Chuck Tomasi · Accepted solution]

Your mail script would look something like this. Note, this is not a drop-in solution. You should understand what it does and make appropriate modifications for your table, field, and desired results.

var comment = current.comments.getJournalEntry(1);

var dateRE = /^\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2}.*\n/;

template.print(comment.replace(dateRE, ''));

[andreas_holgers]

Hi Chuck!

Found this thread and thought it could be the answer to my problem. But it is not working for me.

I have the following UI Action script:

With the following outcome:

As you see I want to remove the timestamp and user info from work notes. How do I do that?