Ive tried using this script and the priority never changes. Ive only been able to set them when priority lookup on dl_definition.list table is inactive. Any help is appreciated gr.impact.setDisplayValue = "2 - Medium";gr.urgency.setDisplayValue = ...
Hi,We've been applying role restrictions to every element of our ServiceNow app. But, when submitting to the self-certification tool, validation fails due to a Header | Footer widget we use not having a role restriction. I cannot seem to figure out...
Hello All, Whenever major incident is created, problem record will be auto generated. Now that Problem record should be auto populated in related records. Can you please help me in this. Thanks.
I have deleted the work note record from journal entery table and audit tabl;e also, but the work note is still there in the incident ticket. please sugest how can i delete that and please do not provide any url as on internal i am getting confused
Hi,I have a requirement to update the fields "Life cycle state" and "Life cycle state stage" fields should be updated to "End of Life" and "Retired" simultaneously if a CI is moved to Retired state. If the install status is changed from "Retired" to ...
Hello developers, I know this question has been asked several times and I researched each different way but I haven't had any luck. The backstory is that I'm building out a catalog item and once its submitted it goes through a workflow using flow des...
We are trying to add Subscription has Application relation data manually in our developer instance using the below query:var ld = new GlideRecord('license_has_family');ld.license_family = '037fee2287df11100d83b8c6cebb35b9';ld.license='c620e2ce87d4a51...
Dear all,I'm trying to filter out the articles by TAGS in the Knowledge Base through a REST API GET by referring the following documentation.ServiceNow Developers rest/knowledge-management-api I have tried using the filter param to filter the articl...
Hi Community, Noticed recently that on one of my PDIs I no longer can use the following components:- lookup using list- preview this record (works in the list view, not on the actual record)- unlock field action- some UI actions (and for others there...
hi all I need to locate the table where these fields are stored
I saw a few posts on Twitter that store apps can now be made available to a PDI. Is there any documentation on how a vendor can do this? I have a store app that is not working properly in our instances and have been troubleshooting the issue with t...
Hello all,I created a REST Message to create and update the record of SN instance1 to SN instance2.Information I am storing in instance2 including instance1.table.record.sys_id and I am attempting to Update the record in instance2 based on sys_id as ...
I have 2 groups A and B and in that 2 groups i Have added some users.So i want to get the users in caller feild which are present in both the groups.I have writen the below code but it is showing me all the users of both the groups. Script include:va...
Hello, In case form I want , when I chooce Account , The Assignment group choice list to be filtered based on a custom list field* that I created on Accounts table. *List field: I create a custom list on table account that is reference to group. is...
Hello Community Experts, We have record producer on the Problem table and one of the Variable called Select Service it's single line text and We are looking for the way to check entered value in select service variable available or not in the sys_ch...
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