Hello, I currently have a business requirement to capture the first assignment group of any given # of tickets in a report. For example, I would need a report that shows all incidents where the first Assignment group was "Test AG" over the last week....
Hey, is it possible to export a scoped app from my pdi to use it in another instance? If yes how? I want to transfer as much information and modules as possible. Thank you for your efforts
I've worked in a table (u_dameon table) that is importing data from an Excel file and I'm using a transform map to add it to the sys_dictionary table. The table is working just fine but there is just one column (u_license_allowed_usage_scope) that is...
Dear All, We have an existing setup in ServiceNow to auto populate Requested for & Requested By variables in catalog items when created from an incident. When Agent click on 'Create Request' in an incident form, we pass the following parameter: var u...
Hi, I want to return 404 HTTP status code when user enters url with wrong endpoint for a Scripted REST API. eg: Correct url: "https://<instance.service-now.com>/api/name_space/correct_endpoint". Incorrect url: "https://<instance.service-now.c...
Hello Everyone, I want to subtract 60 days that means 8 weeks from the current date. I'm having week start date field only on Time Sheet, I just want to run scheduled job on every Monday I need to check time cards records from past 2 months that mea...
After got trapped by an ACL that did do something I was not expecting ... I found out, that the script in the acl was executed even the advanced flag set to false.As this is a true/false field and not an ui action to show/not show the script, this is...
Hello All, I'm working on a UI Macro that should run a function when it is clicked. This function is supposed to go to the user record and modify a field. It's NOT working that way. The UI Macro is having values passed to it from Jelly scri...
I have a table with a column whos values contain commas: My,value,1 My,value,2 My,value,3 I need to query this table looking for an array of matching values var myArray = ['My,value,1','My,value,3']; var gr = new GlideRecord('my_table'); gr.addQuery(...
Hello Everyone, I have scripted REST API which I am using to fetch an attachment from Jira, the attachment is coming properly in the sys_attachment table but the content type is "text/html;charset=UTF-8" as a result the attachment content is showing ...
I've read all of the posts I can find on this subject, and still am not having any luck.The requirement is to add the Task Notes (u_task_notes) field from the Time Card table to a view that is used for reporting time associated to project tasks.I add...
Hi everyone, I am new to ServiceNow and currently doing the developer fundamantels.https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_learnv2_scripting_quebec_exercise_create_a_business_rulethere is a ch...
Hello, I have tried creating a client script in ritm table so that variables in VEditor won't be read only, I used g_form.setVariablesReadOnly(false); and it only made some fields editable but not all, why is that?
Hi all, I am using current.xxx or current.getValue("xxx") in business rule for getting a reference field. The reference field was set to empty, however, I got a string "null" so that I cannot use some function to check if the field was empty, because...
Hello All, How to make a variable visible from a variable set for only one catalog item. The below checkbox is from a variable set called approval. So I want this to be visible for only one catalog item. Please help. Thanks, Priya.
