There is a business rule called 'State model - Can change state?' which can be seen across ServiceNow platform since last April after the Geneva Patch 3 Hotfix 2 upgrade. This business rule runs for the change request table (Before-Insert). Do anyone...
Hi All, First of all, I am new to ServiceNow application and recently got an opportunity to work with ServiceNow. We have a requirement - to send attachments to another system via Outbound REST Message. To transfer attachments, I have configured the...
Hi all, I have a catalog client script to prevent users from selecting a date in the past. But it is not fully working. It now stops me from selecting any date, and error appears. past or future date. Below is my script on a onChange client script.fu...
I have a table u_manager_activities_sv. Whenever assigned_to field changes and email notification has to be sent to the user in that field with a link to the record. I have created the email notification and it gets triggered. However, I am unable to...
Hello All, Suppose there is one parent incident which has 4 child incidents, those 4 child incidents has their own child task associated with them like problem,change, RITM and so on till n number of the branches.I would like to prevent closure of pa...
Hi All, How I can disable oob virtual agent icon which is visible on portal.
Hi Team,On the INC form i want 'assigned to' field pop-up table doesn't show any user until we have 'assignment group' filled. I want to achieve this via Advance reference qual calling script include function. If above assignment group is empty it s...
Hello,I am trying to find a way to clear the values or set them back to 'None' for some Y/N variables if one of two previous variables change. This is to prevent any UI issues as this item has a few options that may show variables that shouldn't due ...
Hello. I have a script that counts incidents that have "assigned_to" value, and then groups them by "assigned_to" value. After that I sort the result with "orderByAggregate", but the default result is sorted by "desc". Is there any possible way to so...
Hello guys,I have custom table "Customer" and have 4 groups of users.Each group contains multiple users.Now I would like to give read-only access for one of the groups to one of the application modules.What are correct steps to do it?My steps are in ...
Hello, I need to translate the tab section titles to corresponding user languages. Need some help on this. Thank you
I have 2 dates in on form and calculated field. i have to get number of days between 2 dates. I wrote a script but its returning 20 days. I need only the count not 'days' word. Can anyone help me.
So I am still new to the Service Now space and wanted to try my hand at making a story. I enrolled in the Agile development course and wanted to make a story that would make sense for creating a new Record producer IT support ticket. Do you think I s...
Hi All, How to restrict the user from selecting past dates. I used below methods for restricting user from selecting past dates. It works fine if use past date of current month. And doesn't work for previous and future months. i,e if current date is ...
Hello Everyone, I wanted to know whether we have any default property or attribute to reverse or change the format of the sp-date-picker in the servicenow widget.Currently we have YYYY-MM-DD format, but I want to have in DD/MM/YYYY format. Could anyo...
