I have a reference field called Requested for in my Accounting table and a reference field called Caller in Incident. I am using a ui action script to copy values of fields from the Accounting table to Incident. The field that did not copy over was t...
Hi,So I have an ATF thats failing at the submit step. It's basically about going to the service portal, filling out a form and then submitting it. Here are steps I have for it:1) create a user (name, phone etc)2) record insert (this is done so the us...
Hi,I am trying to remove choice options from variable based on grade level is not management 18 and above. I tried using the below script and it is not working. Please help! Thanks,function updateCampus(response) { var answer = response.responseXML....
Hello Community. I am just wondering If it is possible to limit the execution time of the background script (.../sys.scripts.do). I see only the option to "cancel after 4 hours", but It seem to be really long when you accidentally put some infinite l...
Hello Team,I have created a custom Knowledge Base for Service Portal and linked it to the Service Portal. But the issue is, whenever the users search for any article in SP, no article is appearing in Search results.I've already installed "Knowledge M...
Hi All,I have a requirement, Below are the condition:1.if user has program_manager and project_manager roles 2. and state is in progress then all the tables is read only for the above users. i have written onload client script, but it is not working...
Hi, I have 2 queries..need your help 1. I have done a inbound transaction and transaction got created in Custom table with a transaction number in response body, How to fetch tat transaction number from response body using ATF so that I can use it in...
multirow data values submitted. Multirow variable set value is not visible on RITM Description in portal.
Hi All, We have an icon link on our service portal which is a URL link to another portal page which contains the OTTB 'form' widget. This then loads our incident form so users on the portal can submit a new record: We have the 'disable UI Actions on...
Hello Everyone, I have requirement where ServiceNow REST API (GET) call to bring the user information from GIAM system and load the attributes in ServiceNow user(sys_user) table. It should be using import set and transform maps. Kindly provide any re...
What's the client side equivalent of 'gs.getProperty'?
Good afternoon,Wondering if anyone can advise if this is possible, and if so how.On our sys_user table we have a custom_id field which we use as an identifier for a custom web application. We now want these users to be able to submit cases from the w...
Hi Team , We have requirement that , as u can see in the below screenshot , In the Short Description field what ever i have given . When i click on ' My requests ' tab , currently that is showing with catalog name as u can see in the below image ...
I have a UI Action that I need to open up a pop-up record producer in the view of a catalog item. Using this code: function userPopup() { var dialog = new GlideDialogForm ('Create User', 'sc_cat_item_producer', createNewUser); dialog.setTitle('Cre...
Hi,We have built a record producer and published it on an external web form. The record producer is set to public and everything works fine except adding attachments.ServiceNow support just told me that attachment upload is limited to logged in users...
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