Remove time stamp and user info from notification

[Abinash]

Hi,

I want to remove the date & time stamp and user info from my email notification and only want the text message. I am doing it on comment field for RITM.

Kindly help me to fix this

Thanks in advance

[Chuck Tomasi]

You can do something like this:

var work_notes = current.u_work_notes.getJournalEntry(1);

var pos = work_notes.indexOf("\n");

gr.work_notes = work_notes.substring(pos);;

[andreas_holgers]

I managed to solve it just by doing like this:

var comment = current.u_work_notes.getJournalEntry(1);
var dateRE = /^\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2}.*\n/;

gr.work_notes = comment.replace(dateRE, '');

But thanks anyway!

[Chuck Tomasi]

I was going to go with a regular expression first, but didn't want to overcomplicate it (especially if the user changes their date format). Glad you found a solution.

[Allen Andreas]

So this helped me get the last comment in an incident to populate in the closure note section.

Needed to modify it some, but the var pos and the substring was great.

I did end up adding .trim(); to the end of the 'current' line that I had to trim out the space that was left from stripping in the indexOf.

Thanks Chuck!

[susmi99]

Hi Chuck Tomasi,

  As you mentioned above I understand but I need clarification to where to put this regular expression exactly like in email template or anywhere.

Thanks 

Susmitha