Remove unwanted Checklist Work Notes

[Carl Fransen1]

Hi All,

We would like to utilise the 'Checklist' functionality - currently on Jakarta.

This works a treat apart from the copious amounts of 'work notes' that a new checklist adds - see picture below:

I want to remove the 'Checklist item added:' from the work notes.  These entires are stored between the sys_audit, sys_history_line and sys_journal_field tables.

I have added a new BR, before insert, on the sys_journal_field table - which works fine, however the entries are still going to the sys_audit and sys_history_line tables so i am still seeing these in my activities.

Turns out the system is configured to ignore any BR's on 'insert' for the sys_audit' table (and I assume the sys_history_line table) as the BR's I have configured are not running at all.

Can anyone help find a solution for this plse?

Cheers Carl.

[Jon Barnes · Accepted solution]

I wouldn't put a BR on sys_journal_field either. The work notes are generated from the BR referenced below, so I would recommend to stop them at the source. You can de-activate this BR or edit it to only write certain work notes, etc.

https://yourinstance.service-now.com/nav_to.do?uri=sys_script.do?sys_id=734c6811c332310038e7fe0712d3ae2d

[Carl Fransen1]

Thanks Jon - hadn't thought of looking into the source, not sure why it;s not Monday!

Appreciate your quick reply.

Cheers

Carl.

[Rob Sestito]

Super helpful to know these BRs. I can see the merit in wanting to capture when a Checklist is either created/deleted, and Checklist Items are created/deleted. But overall I think this clogs up the Activity Stream a bit - especially when we might have large checklist templates for certain HR Services. For Ex. I am the system admin for an HR Department, and employee relations group will be playing in the SN space very soon, so I am building on their COE. They need a good checklist attached to a couple of their HR Services to populate when used. And seeing the large checklist list within the activity stream was a bit extreme.

Thanks for this information!!

Cheers!

-Rob

[Shane J]

Just wanted to add that there are two BRs in total you may want to deactivate.

https://yourinstance.service-now.com/nav_to.do?uri=sys_script.do?sys_id=2dee8699c332310038e7fe0712d3aeeb

This is the one that creates a Work Note when a Checklist (in its entirety, not an item within the Checklist) is created or deleted.

I ended up:

1. Creating a new Journal Input field on Task called Activity Updates
2. Setup an ACL to prevent write to the new field
3. Making copies of both existing BRs and update to use the new field
4. Deactivating the OOTB BRs
5. Add the new field to the Activity Log where applicable