Remove User info and timestamp from commets

[DS14]

Hello All,

   Below regular expression is not working for me,it still showing the info and time in notification mail for Incident record. Is there any changes/property i need to modify for this.

  

Thanks in advanced.

[Raj68]

Hi,

Your mail script would look something like this. Note, this is not a drop-in solution. You should understand what it does and make appropriate modifications for your table, field, and desired results.

 var comment = current.comments.getJournalEntry(1);

var dateRE = /^\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2}.*\n/;

template.print(comment.replace(dateRE, ''));

                                                                                         or

Email Script

https://community.servicenow.com/community?id=community_question&sys_id=64e14ba9db98dbc01dcaf3231f96...

  https://community.servicenow.com/community?id=community_question&sys_id=8a274729db1cdbc01dcaf3231f961998

NOTE: Mark correct or helpful if it helps you.

Warm Regards,

Raj patel

[Deepak Ingale1 · Accepted solution]

Below is working expression I am using in returning work note and comments as output without time stamp and user details who updated it. It must work for you as well.

current.comments.getJournalEntry(1).match(/\n.*/gm).join("\n");

Note: Please mark reply as correct if it answers your question.

[DS14]

Thanks Deepak Its working now.

[Deepak Ingale1]

Glad that it helped you 🙂