Report - 10 most viewed articles in the filtered period.

[Michal Zazrivec]

Hi everyone,

how is it possible to create a report of 10 most viewed articles in the filtered period?
I am pretty much new to this problematic so I need to ask for help.

Should I use kb_use or kb_knowledge table for such request?
Can it be done by using Performance Analytics or do I have to come up with a custom script include and a custom filter?

I'd be grateful for any advice from you! 🙂 

Thanks much!
Take care. 

[AndersBGS]

Hi @Michal Zazrivec ,

Please review this ServiceNow DOC for better understanding: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0817930  or https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/task/v...

According to this, you can create a normal report on the kb_use, to see top 10 viewed articles.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best Regards

Anders 

[Karthiga S]

Hi,

• Navigate to Reports -> Create New
• Name -As per your preference
• Source type – Table
• Table - kb_knowledge
• Type – List
• Configure – Group by :Number
• In Choose columns, add Number and View count (Add additional fields as per your needs)
• Make sure you add the following Filter

• Run the Report
• You will get a report, that has the reports with top view counts

Thanks