Hi @Ralton Stewart ,
--->You can create report on sys_report table on sn_customerservice_case table and Source Type-Table
Type-Single Score
--->To see how many users have been emailing a particular email address, you'll likely want to include columns group by like "Opened By" (the user who created the case) and "Contact " (to filter by email).
Aggregation -Count
-->Save the report and Run report.
Thanks,
Anand
