I don't have a strong javascript background and was wondering if someone could answer this question. I want to write an if statement that does something based on whether my query returned anything or not. var gr = new GlideRecord('sc_cat_item'); gr....
Is it possible to implement a union or join between two forms in Service-now?We have a current implementation that has been heavily customised and is used for change management. There are around 13000 records in the sys_user table, all of which relat...
Hello , Im trying to use the XML output option via HTTP to gather data and incident information for easy, and on-the-fly usage on our internal IT dashboards.My only problem is the authentication, in unable to directly consume the XML output because t...
Hi,Is there a way to display in a reference field something else than the default display field for a specific variable?I explained why.On the CMDB, the display field is the code of the CI, in order to allow IT people to quickly find the right CI in ...
I have emails that are coming into the system whose body_text is empty, but I can see the text of the email in the Body textarea when I drill down into the email. In the Inbound Email Action, I'm parsing for name/value pairs in the email to generate ...
Hey all,I've been wondering if anyone has been able to hook an Event that fires on Attachments?What I would like to be able to do is send a specific Notification when an attachment has been uploaded by a user, and of course the way to do this is by h...
I am trying to put together some workflows for the Project Management Module and I want to create Project Tasks in the workflow. When I do, they do not attach to my parent project. Anyone have any suggestions? I wonder if I need to create a workflow ...
I was just wondering if anyone has tried importing into service-now with anything that is not a comma delimited file. Since we have commas in our actual data our guys have programmed a pipe ( | ) delimited file. I have not tried this since I have alw...
I have three Buttons on the form :1. Hold2. Cancel3. Save DraftHow to identify which button is pressed on the form? On submit event in client script i want to know which button is pressed? If cancel or hold is pressed then want to make comments manda...
The following client-side script works fine on the incident table (monitoring a Short Description change):function onChange(control, oldValue, newValue, isLoading) {if (oldValue == newValue) {return;}var desc = g_form.getValue('Short_description');re...
I have a business rule set up to populate another table after the initial table has had and update/delete/insert done to it. What my issue is that I am not sure how to tell what record has been deleted from the inital table so that I can delete it fr...
What are the addQuery operators...are 'in' and 'not in'supported? What about "Exists or Not Exists'?Is there a way to build multiple table queries in Service-nowI want to get a list of problems that do not have any open incidents associated to it.Sel...
Hello,Has anyone ever used the ui_choicelist macro. I would like to build a choice list using this macro based on two other user inputs but I am not sure how to populate it. I wasn't sure if anyone else was using this or not or knows how to use this ...
Hi all,I have a form with a related list, where the relationship between the main form and the list is based upon a date field on the main form. The query in the Relationship basically boils down to:workDate >= andworkDate <= Users need to be able to...
We have the need to copy an existing change request to create a new one. The copy is to include fields on the change request along with any associated task, configuration items, Affected CI's and attachments. Primary use will be to create reoccurring...
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