Report - Incident opened more than one week

almuhanm · ‎06-24-2015

how I can get report for Incident opened more that one week or more that one month ?

justinrgaudet · ‎06-24-2015

You can use the relative filter for date fields to specify any amount of time. For example, the below report will show all incidents that are not 'Closed', and were created over 7 days ago.

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Gurpreet07 · ‎06-24-2015

Create a inactivity monitor on field state.

Setting Inactivity Monitors - ServiceNow Wiki

almuhanm · ‎06-24-2015

I do not mean it is not active . I mean theat it is the stat is open more than one week or until now

Gurpreet07 · ‎06-24-2015

Inactivity monitor is not for inactive records .. its something to find out that from how much time the record is having same value for some field .Please check the link provided above .

Deepak Ingale1 · ‎06-24-2015

Filter condition should be like

Created before 1 week, and state is not resolved or closed

same for 1 month