Report on incident resolved by Service desk group throughout the life cycle of the ticket without assigning to any other group

[Bhavana Reddy]

Hello Guys,

We need to report on the incidents resolved by Service desk level 1, Service desk level 2, Service desk level 3 groups 

to achieve the below scenarion

1) The tickets that are assigned to only one of these groups through out their lifecycle without assigning to any other groups in the system , we need to extract only the incidents which are assigned to one of these 3 groups( not assigned to any other groups)

Please help me to achieve the above scenario

[Ankur Bawiskar]

@Bhavana Reddy 

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

[Bhavana Reddy]

I will check the solution and let u know

Thank you!!

[Ankur Bawiskar]

@Bhavana Reddy 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

[Bhavana Reddy]

yes, i will definitely check the solution since i am working on some other urjent deliverables i need sometime to check the solution

Thanks