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06-04-2024 04:03 AM
Good afternoon everyone 🙂
I have the below request
Requesting the "most viewed knowledge articles report to be grouped by Knowledge base to a month on month (Last 6 months).
I have been trying a lot of things, but I cannot get it to work. Can you please guide me on this?
Regards
Thereza
Solved! Go to Solution.
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06-04-2024 06:03 AM - edited 06-04-2024 06:05 AM
Hi @Thereza Van der ,
I understand the view is different as the article is quite old but you don't necessarily have to use departments if that is not your criteria.
Check the one i tried in my instance, Attached screenshot for your reference. Hope this helps.
This gives you a six month data aggregation of most viewed articles.
Please mark helpful by using the thumbsup icon and accept it as solution if it helped you.
Thanks,
Mahathi
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06-04-2024 06:45 AM
This is old Repotting interface and now we are using next experience interface.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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06-04-2024 04:31 AM
Thanks Atul, I will post on the other forum board. My report is not correct, because I don't know how to add the dates for the past six months. It is not as easy as using the 'created by' field. I need to report on most viewed. There is a view count field, but it does not look like it is working.
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06-04-2024 04:38 AM
Post link shared by @Mahathi will work for you. Have a look and share feedback.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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