Report on most viewed knowledge articles

[Thereza Van der]

Good afternoon everyone 🙂

I have the below request

Requesting the "most viewed knowledge articles report to be grouped by Knowledge base to a month on month (Last 6 months).

I have been trying a lot of things, but I cannot get it to work. Can you please guide me on this?

Regards

Thereza

[Dr Atul G- LNG]

Hi @Thereza Van der 

Could you please share your report screenshot also try to post question here as well

https://www.servicenow.com/community/knowledge-managers/bd-p/knowledge-managers-forum-board

[Mahathi]

Hi @Thereza Van der ,

Please go through below article for a clear understanding on how to configure the report.

https://www.servicenow.com/community/now-platform-blog/reporting-on-knowledge-article-views/ba-p/228...

This article is having all the details required to create a report on most viewed articles.

Also refer 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0817930

Please mark helpful by using the thumbsup icon and accept it as solution if it helped you.

Regards,
Mahathi

[Thereza Van der]

Hi Mahathi 🙂

I feel really stupid. In which version of ServiceNow are you working? I do not have the same screen than you? And I can also not choose 'department'. I am working on Utah version and we don't have Performance Analytics activated. Not sure if that has something to do with it?

[Mahathi · Accepted solution]

Hi @Thereza Van der ,

I understand the view is different as the article is quite old but you don't necessarily have to use departments if that is not your criteria.

Check the one i tried in my instance, Attached screenshot for your reference. Hope this helps.

This gives you a six month data aggregation of most viewed articles.

Please mark helpful by using the thumbsup icon and accept it as solution if it helped you.

Thanks,
Mahathi