Report Query?

[1__RyanJSadler]

I am trying to run a report where I would like to see the following interaction data:

Chats

Inbound Calls

Outbound Calls

I can run a simple report to gather all calls and chats using the following filter:

State: Completed

Opened: Yesterdays

type:  chat or phone

I have tried adding additional data sets, and adding related condition, but as soon as I do that it creates duplicate fields with no data (and I cant seem to see a way to remove these).

 

What I would like to be able to do, is break down the phone interaction to show inbound and outbound all in the same bar graph.

 

Any idea if this type of report is achievable?

Thanks

[Dr Atul G- LNG]

Could you please share teh 2nd screenshot again I am not able to see it properly. 

[1__RyanJSadler]

 

[Dr Atul G- LNG]

Hi @1__RyanJSadler 

I tried at my end but did not find Phone Log as related list in my table drop down

[1__RyanJSadler]

Hey Atul, please find attached the requested image.