Report to show top and least used Catalog Items to submit requests

Dee S
Giga Guru

I've a requirement to create 2 separate reports that shows top 10 and least 10 used catalog item to submit requests.

I should look something like below:

DeeS_1-1729141146242.png

 

The report should contain 2 columns like above Catalog Item Name and Count of Requests submitted.

The reports on above images are not actually normal list reports available. I couldn't figure out which kind of report it is. If someone knows the type please let me know

 

Need help in configuring the requirement.

 

 

7 REPLIES 7

Hitoshi Ozawa
Giga Sage
Giga Sage

Is the list displayed on Portal? If it is, it seems like a widget.

"Service Portal" > "Widget".

Following page is a tutorial. You'll need to code. 

https://docs.servicenow.com/bundle/utah-platform-user-interface/page/build/service-portal/concept/ad...

@Hitoshi Ozawa - the list is displayed on Dashboard.

I need create a report to display it on Dashboard

Table holding requested items is sc_req_item. Can create a column table based on this table.