Reporting Business Elapsed Time for SRs

[ranabiswas]

Hi All,

Could anyone please let me know how the "Business Elapsed Time" can be reported for SRs.

Requirement in Detail:

User will be reporting using the sc_req_item table and needs to know the Business Elapsed Time for all the SRs.

Thanks in advance.

[Deepak Kumar5]

Try reporting on OOB database view "Catalog Request Item SLA"

It will give your RITM details and SLA details.

[knight202]

Hi Rana,

Please see my video on SLA Reporting Below. If you need something more in-depth, please let me know and I'll be happy to create another video segment.

ServiceNow - How to Create SLA Reports - YouTube

[Carolina Dunlap]

You can use this to create Top 10 Incidents Report as well: