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Reporting on Interactions when it has been passed to a Lvl 2 team

White Wolf
Tera Contributor

‎05-25-2024 06:54 PM

I have a use case when i need to report the Number of after-hours callouts or items sent to a Lvl 2 team to process.

 

My requested field but i cant pull the related Inc/Task ID

 

how do i pull this data out?

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Maik Skoddow
Tera Patron
Tera Patron

‎05-25-2024 07:02 PM

Your question is not clear enough. Please provide more details and especially screenshots to understand you better,

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