Reports - Need to get only Incidents upgraded to "P1 or P2"

[Mad3]

Hi Team,

I have incidents with different priorities. I should get Incidents only which are changed ( from P3 or P4, or P5) to ' P1 or P2' . 

Your reply my helps me.

Regards

Mad3

[Shekhar Navhak1 · Accepted solution]

Hi @Mad3 ,

You can create metric definitions for incident priority and create reports on the basis of changed values.

[AndersBGS · Accepted solution]

Hi @Mad3 ,

You need to look into incident metric definitions, and create a definition that fits your requirement so that a P3-P5 ticket that is updated to a P1-P2 will create a metric in the table.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders