REQ and RITM are created automatically when Service Catalog item is created

[clementdoss]

Hello,
When the sc_cat_item is created , an REQ and RITM are too.
But I do not find how it is done. I searched in business rule, scripts , flow workflow but found nothing.
How I can track this creation ?
Thank you

[Dr Atul G- LNG]

Hi @clementdoss 

Are you referring to when you create an item under Maintain Items or when an item is submitted, and the REQ and RITM are created?

If it’s the latter, then it’s the catalog item's attached flow or workflow that handles the creation of the REQ, RITM, and associated tasks.

[Ramya V]

Hi @clementdoss ,

When a sc_cat_item is submitted or ordered, the system automatically creates a REQ (Request) and RITM (Requested Item). Two out-of-the-box (OOTB) workflows manage this process: Service Catalog Request for REQ and Service Catalog Item Request for RITM. After creation, you can view the related workflow by clicking the "Show Workflow" link in the Native UI. These workflows or any attached flows to the catalog item handle the creation of the REQ, RITM, and associated tasks.

Please mark my answer as correct and helpful if this solution works for you.

[AshishKM]

Hi @clementdoss , 

I think something missing here, when we creates a new catalog item ( table : sc_cat_item ), it is form for users to fill and submit, once form is submitted then REQ,RITM and SCTASK are created, every catalog item has it's own processflow ( workflow or flow ), if not then some OOTB worflow will apply ( if active).

Let us know if we are on same page or you have some other query.

-Thanks,

AshishKM