'Request Approved (Request Approved)' stage on list view on RITMs

Rocky4
Tera Contributor

‎02-23-2023 11:42 AM

Hello Experts,

 

When I set the 'Stage rendering' as 'Requested item renderer' in workflow properties, We are seeing the 'Request Approved (Request Approved)' stage as below. Fyi, We don't have approvals on Request level and also RITM level.

 

Why are we seeing it? is it ootb? Should we remove it? if so how to remove it?

 

Rocky4_0-1677181397855.png

 

Thanks,

Rocky.

 

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AshishKM
Kilo Patron
Kilo Patron

‎02-24-2023 01:43 AM - edited ‎02-24-2023 03:19 AM

Hi Rocky4,

The stage column on  Requested Item table is OOTB and its type = workflow means you can set the stage values based on workflow approval path.  

 

AshishKMishra_1-1677231439880.png

Set the stage column value in workflow

AshishKMishra_2-1677231631397.png

 

You can re-configure Stage Sets Entries from Workflow -> Stage Sets -> Requested Item 

AshishKMishra_0-1677237533964.png

 

I would suggest, keep this stage value even if you are not setting this stage in any of catalog item workflow. 

 

Read the below documentation :

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/using-workflows/concept/...

 

Please mark helpful and correct answer if it helps.

 

 


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