Request to Restore Dev Instance

Andrea Cavallar · 3 weeks ago

I recently lost access to my ServiceNow instance (https://dev266042.service-now.com) because it was not renewed on time while I was on vacation. Unfortunately, this instance contains some important developments and configurations that I need to showcase to a client as part of a business opportunity.

Could you kindly help me restore or reactivate the instance? It would be very helpful to recover the work already completed so I can present it to the customer.

Thank you very much for your support.

Dr Atul G- LNG · 3 weeks ago

Hi @Andrea Cavallar

Once a PDI is taken back, it cannot be retrieved. This means there is no way to get or restore the PDI once you’ve lost it.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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GlideFather · 3 weeks ago

Hi @Andrea Cavallar,

once the PDI is released, all the data are forever lost...unless you did some backups or exports. If not, then the data is not longer existing...

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View solution in original post

Dr Atul G- LNG · 3 weeks ago

Hi @Andrea Cavallar

Once a PDI is taken back, it cannot be retrieved. This means there is no way to get or restore the PDI once you’ve lost it.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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lisa845jyor · 3 weeks ago

Hello,

It cannot be restored the data is permanently lost.

hctra

Nikhil Bajaj9 · 3 weeks ago

Hi @Andrea Cavallar ,

Once you lost your PDI, it can't be restored. you can get a fresh one and going forward either keep it alive by logging once in every 10 days or take backup of your data.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

Rafael Batistot · 3 weeks ago

Hi @Andrea Cavallar

Unfortunately for the PDI instance there is no support, it’s doesn’t can be restored

https://www.servicenow.com/community/developer-forum/cannot-access-my-pdi/m-p/2727687