Request to Restore Dev Instance

[Andrea Cavallar]

I recently lost access to my ServiceNow instance (https://dev266042.service-now.com) because it was not renewed on time while I was on vacation. Unfortunately, this instance contains some important developments and configurations that I need to showcase to a client as part of a business opportunity.

Could you kindly help me restore or reactivate the instance? It would be very helpful to recover the work already completed so I can present it to the customer.

Thank you very much for your support.

[Dr Atul - LNG · Accepted solution]

Hi @Andrea Cavallar 

Once a PDI is taken back, it cannot be retrieved. This means there is no way to get or restore the PDI once you’ve lost it.

[Dr Atul - LNG · Accepted solution]

Hi @Andrea Cavallar 

Once a PDI is taken back, it cannot be retrieved. This means there is no way to get or restore the PDI once you’ve lost it.

[lisa845jyor]

Hello,

It cannot be restored the data is permanently lost. 

[Nikhil Bajaj9]

Hi @Andrea Cavallar ,

Once you lost your PDI, it can't be restored. you can get a fresh one and going forward either keep it alive by logging once in every 10 days or take backup of your data.

Regards,

Nikhil Bajaj

[Rafael Batistot]

Hi @Andrea Cavallar 

Unfortunately for the PDI instance there is no support, it’s doesn’t can be restored

https://www.servicenow.com/community/developer-forum/cannot-access-my-pdi/m-p/2727687