Requirement to resubmit/update the records submitted through record producer.
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06-05-2023 03:03 AM
We have a requirement that the end user should be able to update the record he has submitted once through the record producer. It is like a resubmission of already submitted form. Any suggestions on how this can be achieved?
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06-05-2023 03:17 AM
usually record producers are used to insert new records.
how many fields from that table are you expecting users to update?
Based on that you can decide which approach to take record producer or catalog item?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-05-2023 03:30 AM - edited 06-05-2023 03:32 AM
@Ankur Bawiskar There are around 20-25 questions that the end user would have submitted. Please provide your inputs.
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06-05-2023 11:13 PM
@Ankur Bawiskar Any inputs? Is there any alternate approach we could go with?
End user should be able to submit a form (20-25 questions) and should be able to edit it. Even if it is not a record producer is there any alternate approach.
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06-06-2023 12:14 AM
create a catalog item with those many questions and ask them to select the existing record.
Based on selection of existing record auto-populate those 20-25 questions with the field values from backend. let user change the variable values
once RITM is submitted you can use those questions to update the fields for that record
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader