Rescind Process in HR

[preethigovi]

Hi Team,

I wanted to know rescind process in HR.

Apart from UI action, What are the trigger points we have for rescind? Like how the system automatically rescind the HRC?

[MC30]

Hi Preethi,

The "Rescind process" is used to cancel or revert an HR Case or HR Task that was previously created. Apart from using a UI Action for manual rescinding, the system can automatically rescind an HR Case through various trigger points:

1. Lifecycle Events & Employee Transition

2. Flow Designer

3. Business Rules

4. HR Service Configuration - Rescind Policy

5. Integration Triggers

6. Scheduled Jobs

7. Escalations & SLA Breach

Please let me know if you need any further information or an example requirement. Request you to mark this as helpful

Regards,

Madhuri

If my response helped, please mark it correct and close the thread so that it benefits future readers.

[preethigovi]

Hi @MC30 

Thank You

I see rescind is enabled in activity set for new hire lifecycle. when it triggers and applies any idea?

My current issue is Any new hire lifecycle HR  case is getting auto rescinded. (No ui action used)

[MC30]

Hi Preethi,

Since you see Rescind is enabled in the Activity Set for New Hire Lifecycle, ServiceNow is likely auto-rescinding HR cases based on an Activity Set configuration.

1. Check if the parent HR case is cancelled. If its cancelled, all the child cases linked to the Activity Set may be automatically rescinded.

2. Check if the parent Onboarding case is being cancelled before the child cases are rescinded.

3. If your ServiceNow is integrated with Workday, SAP, or an external HR system, an update (e.g., employee termination, onboarding cancellation) can trigger a rescind.
Check the HR Profile (sn_hr_core_profile) for updates that might be affecting the case lifecycle.

4. There might be an active Business Rule that automatically rescinds child HR cases when a certain condition is met.
Check for Business Rules on the sn_hr_core_case table with logic related to rescinding.

5. Check if Flow Designer is automating HR case rescinding, it might be rescinding cases based on specific field updates (e.g., employee status change).
Check All → Flow Designer → HR Case Flows for active flows that might be rescinding cases automatically.

If my response helped, please mark it correct and close the thread so that it benefits future readers.

Also please mark it as helpful

Thanks,

Madhuri.

[MC30]

Hi Preethi,

Since you see Rescind is enabled in the Activity Set for New Hire Lifecycle, ServiceNow is likely auto-rescinding HR cases based on an Activity Set configuration.

1. Check if the parent HR case is cancelled. If its cancelled, all the child cases linked to the Activity Set may be automatically rescinded.

2. Check if the parent Onboarding case is being cancelled before the child cases are rescinded.

3. If your ServiceNow is integrated with Workday, SAP, or an external HR system, an update (e.g., employee termination, onboarding cancellation) can trigger a rescind.
Check the HR Profile (sn_hr_core_profile) for updates that might be affecting the case lifecycle.

4. There might be an active Business Rule that automatically rescinds child HR cases when a certain condition is met.
Check for Business Rules on the sn_hr_core_case table with logic related to rescinding.

5. Check if Flow Designer is automating HR case rescinding, it might be rescinding cases based on specific field updates (e.g., employee status change).
Check All → Flow Designer → HR Case Flows for active flows that might be rescinding cases automatically.

Please mark it as helpful

Thanks,

Madhuri.