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07-21-2023 08:51 AM
How do I go about resending an approval when an approver changes due to becoming inactive?
When an approver becomes inactive their manager becomes an approver for the requested approvals via business rule. I tested this and it works and the new approver is able to Approve or Reject. I would like to retrigger the approval email to the new approver so that they are aware that there is action required from them.
I believe that this would involve a business rule on the sysapproval_approver table, when: after, update, Approver changes.
Any assistance is greatly appreciated.
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07-21-2023 10:43 AM
Create a copy of the approval notification and then change the when to send tab to be like this.
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11-03-2024 05:01 PM
Hi Brian,
I tried creating a new notification using when to send is "record is updated" instead of the event fired. I added these condition when state changes to "requested" or is "requested" and when approver changes. This works fine however, I noticed since it is on sysapproval_approver table it is also impacting other tables like change request and sending notification. Will I create an event triggered notif instead? Thank you.