Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Resend Approval on Approver change to the new Approver

SimonSimon
Giga Sage

How do I go about resending an approval when an approver changes due to becoming inactive?

 

When an approver becomes inactive their manager becomes an approver for the requested approvals via business rule. I tested this and it works and the new approver is able to Approve or Reject. I would like to retrigger the approval email to the new approver so that they are aware that there is action required from them.

 

I believe that this would involve a business rule on the sysapproval_approver table, when: after, update, Approver changes.

 

Any assistance is greatly appreciated.

1 ACCEPTED SOLUTION

Brian Lancaster
Kilo Patron

Create a copy of the approval notification and then change the when to send tab to be like this.

BrianLancaster_0-1689961388513.png

 

View solution in original post

5 REPLIES 5

Hi Brian,

 

I tried creating a new notification using when to send is "record is updated" instead of the event fired. I added these condition when state changes to "requested" or is "requested" and when approver changes. This works fine however, I noticed since it is on sysapproval_approver table it is also impacting other tables like change request and sending notification. Will I create an event triggered notif instead? Thank you.