Resolve a ticket from a task table saved as a favorite, it no longer takes you back to previous page

wefw · ‎04-21-2025

Hi,

I resolve a task from the filters saved, it is redirecting back to the home page rather than the same favorites table i have chosen.

I would want to navigate back to the table from my favorites than the homepage.

for example, if we open a task from "My Tasks: Open" (saved as Favorite) and then resolve it, it doesn't take you back to the "My Tasks: Open" list. it's taking to homepage. we now have to open the task into a new tab and resolve it in the new tab, then you still have the task list open in another tab etc.
If the filter is changed on the favourite, then it fixes the issue? Please can this be looked into as to why it is happening?

Robert H · ‎04-24-2025

Hello @wefw ,

Thanks for the update. Yes, that's exactly what I was expecting to find in the bookmark URL.

"sysparm_nostack" prevents the page (in your case the list of open tasks reached from the bookmark) from being added to the navigation stack. Updating the task would normally cause the system tor return to the last page on the stack but since it is not added you are seeing this behavior.

So the bookmark would need to be updated to not have that "sysparm_nostack=true" component in the URL. Then the issue should be gone.

Regards,

Robert

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wefw · ‎04-25-2025

Thank You Robert