We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Resolved Problem ticket will auto close after 14 days.

BabySingh17
Tera Contributor

Automatically move problems from a resolved state to a closed state after 14 days.

1 REPLY 1

Voona Rohila
Giga Patron

You can create a "Scheduled Job/Flow designer" that runs everyday.

1)Store the date/time of a problem record  "Resolved" datetime.

2)Compare it with current date/time.

3)If the difference is equal to 14 days then update state value to "Closed".

 

Refer below links too.

https://www.servicenow.com/community/developer-forum/problem-auto-close-best-practice/m-p/1584988

https://www.servicenow.com/community/developer-forum/autoclose-problem/m-p/1670294

 

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
5x ServiceNow MVP