Resolved Problem ticket will auto close after 14 days.
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‎05-26-2023 12:57 AM
Automatically move problems from a resolved state to a closed state after 14 days.
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‎05-26-2023 01:32 AM
You can create a "Scheduled Job/Flow designer" that runs everyday.
1)Store the date/time of a problem record "Resolved" datetime.
2)Compare it with current date/time.
3)If the difference is equal to 14 days then update state value to "Closed".
Refer below links too.
https://www.servicenow.com/community/developer-forum/problem-auto-close-best-practice/m-p/1584988
https://www.servicenow.com/community/developer-forum/autoclose-problem/m-p/1670294
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP