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Resolved Problem ticket will auto close after 14 days.

BabySingh17
Tera Contributor

Automatically move problems from a resolved state to a closed state after 14 days.

1 REPLY 1

Voona Rohila
Mega Patron
Mega Patron

You can create a "Scheduled Job/Flow designer" that runs everyday.

1)Store the date/time of a problem record  "Resolved" datetime.

2)Compare it with current date/time.

3)If the difference is equal to 14 days then update state value to "Closed".

 

Refer below links too.

https://www.servicenow.com/community/developer-forum/problem-auto-close-best-practice/m-p/1584988

https://www.servicenow.com/community/developer-forum/autoclose-problem/m-p/1670294

 

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP