Response Template not reflecting in the Email Draft on CSM Workspace.

Priyanka0402
Mega Sage
Mega Sage

‎04-20-2023 02:58 AM

Hello Everyone,

We are required to add response templates in the email on the CSM workspace.  But it is not reflecting there instead is showing Loading.

How can I get Response Templates?

Priyanka0402_0-1681984566980.png

 

Thank you in .

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2 REPLIES 2

Shalesh
Tera Contributor

‎06-21-2023 04:08 AM

Anybody already have an answer on this one? Facing the same issue and do not have any options to explore anymore. In SOW it works but with a different case type only can get it working on the sidebar but not on compose email. Table configuration is done in customer service scope with case type table....

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Steven Chaparro
ServiceNow Employee
ServiceNow Employee

‎01-04-2024 09:16 PM

Is this still an issue? it was happening to me too, but got resolved when I remove the 'short description' from the Search Fields related list in the table configuration record.

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