REST API changing category of incidents

[nehasr1288]

when I am raising an incident through REST API,in case I enter a wrong value for category field(which is a drop down field containing options like software,hardware etc.),this wrong value gets added to the choices.Please check the screenshot.I don`t want this wrong entry to make changes to my choice field.

[Chuck Tomasi]

Thanks. Are you using the table API or the import set API?

[nehasr1288]

TABLE API

[Chuck Tomasi · Accepted solution]

While I don't know why the table API is doing that - it doesn't seem right to me (at first...)

Have you tried using the import set API and creating a transform map? I know there is a field called Choice Action that you can set to Create, Ignore, or Reject.

http://wiki.servicenow.com/index.php?title=Creating_New_Transform_Maps#gsc.tab=0

[Alikutty A]

Hi,

To prevent adding category options using a direct API, you can add an ACL on incident.category field (create or write).

I suggest you use import set API as this gives you further control as Chuck has mentioned.

Thanks

PS: Hit like, Helpful or Correct depending on the impact of the response

[nehasr1288]

thank you its working now..!!!