Restrict switching views

[preethigovi]

Hi Team,

For Non-HR agents, when they search HR case it must land on self service view and that's working fine as per view rule.

But i want to restrict them from switching to other listed views.

i.e, when they try to switch My HR work or any other views it should again revert to self service. Other wise I must remove all the view for them expect self service

Kindly suggest.

Thank You.

[preethigovi]

Hi @Mark Manders , Yes but if user is ITSM agent we want him to switch the view for incident table, restrict only HR table. If we remove view_changer role it will affect ITSM tables also right.