Restrict the pre-polulating the reference field value.

[hanimi9623]

I am trying to restring the data pre-populating in reference field. When type a word, automatically, that word related names are populating.

Please find the screenshot.

How can I restrict this type of pre-showing names in reference fields?

Please give me suggestion.

[Maik Skoddow]

Hi @hanimi9623 

What and how do you want to restrict?

Maik

[Anil Lande]

Hi,

This is coming from the System configuration "Recent Selections".

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/field-administr...

If you want to disable it for only one reference fields then then you can delete all records from his table and apply a BR on "sys_ui_recent_selection" table to stop creating new record for your Table and Reference column on that table. eg. Table 'Problem' and field is  "Assigned to" .

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0747334

If you want to stop storing recent selections for all field on your instance then update the "glide.xmlhttp.max_choices" property with value 0 (zero).

[Sandeep Rajput]

@hanimi9623 The term your are referring to is called Recent selections, which are usually stored in Recent Selection [sys_ui_recent_selection] table.

If you wish to disable this feature on the reference fields then you can set the property glide.xmlhttp.max_choices to 0. Setting the property to zero disables recent selections.

For more information please refer to https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/field-administr...

Hope this helps.

[Prathamesh G]

Hello @hanimi9623,

The data for pre-populating the reference fields is coming from the Recent Selection [sys_ui_recent_selection] table. All the recently selected values are stored in this tables. So if you need to disable this functionality, you need to modify the SYSTEM PROPERTY 'glide.xmlhttp.max_choices' to '0', so that recent choices will be pre-populated in your reference field.

Below is the attached link from the ServiceNow Doc which explain the 'Recent Selection' functionality in more deeper:

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/field-administr...

If the above answer resolve your issue, please mark this answer as 'Accepted Solution' and also hit the 'Helpful' button.

Thank You!

Prathamesh.