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04-28-2025 06:54 AM
Hi guys, what's up?
I'd like to ask a question: in ServiceNow, is it possible to configure that certain groups are not visible to specific users?
For example, in a reference field in the groups table, would it be possible to make certain groups not appear as an option for user X?
Thanks in advance for your help!
Solved! Go to Solution.
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04-28-2025 06:57 AM
Hi @MariaVitorS
yes 100% possible. You can do it via ACL or BR .
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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04-28-2025 06:57 AM
Hi @MariaVitorS
yes 100% possible. You can do it via ACL or BR .
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-28-2025 07:17 AM
Since you want to filter the data, you can use advanced reference qualifier for this in the group reference field
Something like this will work
Ensure you give user sysId, group name
javascript: var query = '';
if (gs.getUserID() == 'userXSysId') // give that user sysId here
query = 'name!=Group ABC,Group DEF'; // if logged in user is X then hide these groups
query;
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader