Return Html filed as plain text

[eyal abu hamad]

I'm creating scripted rest api and I want to return a filed that is HTML in plain text

(function process(request, response) {
    var searchText = request.body.data.text;

    if (!searchText) {
        response.setStatus(400);
        response.setBody({ error: "Missing 'text' parameter" });
        return;
    }

    var result = [];
    var gr = new GlideRecord('kb_knowledge');
    gr.addEncodedQuery('textLIKE' + searchText + '^workflow_state=published');
    gr.query();

    while (gr.next()) {
        var htmlText = gr.getValue('text') || '';

        // ✅ Strip HTML tags safely using regex
        var plainText = htmlText.replace(/<[^>]*>/g, '');

        result.push({
            title: gr.getValue('short_description'),
            article_body: plainText.trim()
        });
    }

    response.setStatus(200);
    response.setBody(result);

})(request, response);

still no luck

[palanikumar]

Try this:

var plainText = gr.text.getHTMLValue(20).replace(/<\/?[^>]+(>|$)/g, "")

[Chaitanya ILCR]

Try this @eyal abu hamad 

function decodeHTML(str) {
    var a = str.replace(/<\/?[^>]+(>|$)/g, ""); //Remove tags
    var b = a.replace(/&amp;/g, '&'); //Retain any ampersands that are just ampersands
    return b.replace(/&#(\d+);/g, function(match, dec) {
        return String.fromCharCode(dec); //Returns the special character from the decimal code representation and returns the entire decoded string.
    });
}

(function process(request, response) {

    var searchText = request.body.data.text;

    if (!searchText) {
        response.setStatus(400);
        response.setBody({
            error: "Missing 'text' parameter"
        });
        return;
    }

    var result = [];
    var gr = new GlideRecord('kb_knowledge');
    gr.addEncodedQuery('textLIKE' + searchText + '^workflow_state=published');
    gr.query();

    while (gr.next()) {
        var htmlText = gr.getValue('text') || '';

        // ✅ Strip HTML tags safely using regex
        var plainText = decodeHTML(htmlText); //htmlText.replace(/<[^>]*>/g, '');

        result.push({
            title: gr.getValue('short_description'),
            article_body: plainText.trim()
        });
    }

    response.setStatus(200);
    response.setBody(result);

})(request, response);

source

HOw to convert HTML to plain text in a UI Action - ServiceNow Community

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar · Accepted solution]

@eyal abu hamad 

try to strip the tags

use this

(function process(request, response) {

    var searchText = request.body.data.text;

    if (!searchText) {

        response.setStatus(400);

        response.setBody({

            error: "Missing 'text' parameter"

        });

        return;

    }

    var result = [];

    var gr = new GlideRecord('kb_knowledge');

    gr.addEncodedQuery('textLIKE' + searchText + '^workflow_state=published');

    gr.query();

    while (gr.next()) {

        var htmlText = gr.getValue('text') || '';

        // ✅ Strip HTML tags safely using regex

        var tmp = new GlideElement();

        tmp.setDisplayValue(htmlText);

        var plainText = tmp.getDisplayValue().replace(/<[^>]*>/g, '');

        result.push({

            title: gr.getValue('short_description'),

            article_body: plainText

        });

    }

    response.setStatus(200);

    response.setBody(result);

})(request, response);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@eyal abu hamad 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.