RITM revert to initial state once UI action is clicked
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-20-2024 01:43 AM
How to revert RITM to initial state once "edit" UI action is clicked by requestor? My workflow has 5 series of approval.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-20-2024 02:05 AM
Hi @Xhare
That is not a recommended way to revert RITM to earlier state, bcz it is driven by flow and this is what definition of Request Management.
RITM either move forward or process end but no way to return back.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-20-2024 03:20 AM
Hi @Xhare,
This can be achieved by current.state = previous.state in UI action
But it is not suggested to change the state via UI Action because it follows the Flow/Workflow(activity to set the state value.
Please accept the solution if it works for you.
Thanks
Jitendra
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-20-2024 03:27 AM
I agree with @Dr Atul G- LNG here.
If the RITM is not approved it is done, You might want to give user to create a new RITM by copying this one but it would be a new RITM rather than reverting the old one.